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Audio Distortion or Blue Screen with Avid USB interface on a USB 3.0 port with Windows 7


Last Updated : December 16, 2014
Products Affected :


There are several known issues that may occur when using an Avid USB interface (Mbox 2, Mbox 3, Fast Track Solo, Eleven Rack, etc.) with a USB 3.0 port and Windows 7.  Therefore, USB 3.0 ports on Windows 7 are not supported.

Although unsupported, the following information may help in cases where USB 3.0 ports are the only option:

Audio Distortion in Windows Media Player Blue Screen during Windows Media Player playback Blue Screen when disconnecting from a USB 3.0 Port
  • Run Windows Update
  • Install the latest drivers for your USB Device from avid.com/drivers
  • This issue has specifically been reported on the Dell M6600 when a device is disconnected while Pro Tools is open (in this particular case, driver uninstall and reinstall may be necessary after reboot)

 

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